Sample Chats

Conversation started on Wednesday, August 1 2018, 07:39

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[07:40] Support (System Message) : Hey! if you have any questions at all, please feel free to ask, I will help you out as best I can

[07:49] V1436659664635761 : hello! im about to order a dress (style#7609.1L), I’m filling out the order, just want to know if the dress will be shipped to my house or at the store?

[07:49] Lucy Hunt has joined the conversation.

[07:49] Lucy Hunt : Hi

[07:49] Lucy Hunt : great.. it depends on the delivery type you choose

[07:50] Lucy Hunt : can I know what options can you see there?

[07:50] V1436659664635761 : shipping to canada via canada post how long does it normally take?

[07:51] Lucy Hunt : If your dress is in stock, it will ship out within 2 business days from our warehouse. It will arrive at your doorstep depending on your shipping method.

[07:51] Lucy Hunt : If your perfect dress is not in stock, it will arrive within 2 weeks. Regardless, we will always notify you via email as to the status of your dress.

[07:51] V1436659664635761 : can you tell me now if the dress is in stock?

[07:52] Lucy Hunt : sure, just a second

[07:53] Lucy Hunt : great.. it is in-stock

[07:53] Lucy Hunt : you can order it

[07:54] V1436659664635761 : when can i expect the dress by if i place the order now and have it shipped to my home?

[07:54] Lucy Hunt : it will take us 2 days to dispatch it

[07:54] V1436659664635761 : and delivery time?

[07:55] Lucy Hunt : and then, depending on the courier

[07:55] Lucy Hunt : if it’s express, 2-3 days

[07:55] Lucy Hunt : if standard, a week

[07:56] Lucy Hunt : can I know by when you’d need the delivery?

[07:56] V1436659664635761 : august 22

[07:56] Lucy Hunt : yeah, perfectly.. it can be delivered way before that

[07:57] V1436659664635761 : so im selecting the “regular shipping” option

[07:57] Lucy Hunt : sure, go ahead!

[07:58] V1436659664635761 : but on your site it shows shipping to canada is 5$ and on the checkout page its 10$

[07:58] Lucy Hunt : they’re dynamic and change depending on your postal code

[07:59] Lucy Hunt : hope you can understand [07:59] V1436659664635761 : Shipping (Within CANADA):

All shipments to Canada is a flat fee of $5. You will NOT be charged Custom and Import Fees. It will be shipped via Canada Post.

[07:59] V1436659664635761 : thats a little misleading– should say subject to changes.

[07:59] Lucy Hunt : just a second

[08:00] Lucy Hunt : let me re-check

[08:00] V1436659664635761 : thank you

[08:01] Lucy Hunt : would you like to get a 10% OFF?

[08:01] Lucy Hunt : that would help you reduce the shipping cost

[08:01] V1436659664635761 : sure, thank you\u

[08:01] V1436659664635761 : you*

[08:02] Lucy Hunt : or a free shipping?

[08:02] Lucy Hunt : which one you’d like to have?

[08:04] V1436659664635761 : free shipping to my house?

[08:05] Lucy Hunt : yeah

[08:05] Lucy Hunt : this is only for Canada tho

[08:05] Lucy Hunt : “Freeshipping” use this code

[08:06] V1436659664635761 : ok great putting the order thru

[08:07] Lucy Hunt : awesome! go ahead

[08:09] V1436659664635761 : so when i was at the square one location, they told me they wouldnt be able to get it in on time

[08:09] V1436659664635761 : why would they say that?

[08:10] Lucy Hunt : have you asked them to have that particular dress in the store to buy?

[08:12] V1436659664635761 : they had one but it was stained in multiple places and was missing rhinestones she was basically forcing me to buy it, i didnt want to cuz it was ruined, so i asked for her to order one so i would have it by the event i need it for, she said it was impossible and this was roughly 3 weeks ago.

[08:12] Lucy Hunt : yeah, I think because getting the dress shipped to the store would take time

[08:12] V1436659664635761 : not very good cust. service, luckily you were able to help me.

[08:13] Lucy Hunt : but when coming to online, we dispatch it from where the dress is, so it would be fast

[08:13] Lucy Hunt : oh, glad I’ve been of your help

[08:13] V1436659664635761 : thanks Lucy have a good night :))

[08:14] Lucy Hunt : you too have you placed the order yet?

[08:14] V1436659664635761 : yes got the email and everything

[08:15] Lucy Hunt : awesome! thank you

[08:15] V1436659664635761 : thank you!

[08:15] Lucy Hunt : will love to have your picture emailed to us with that dress on you

[08:15] V1436659664635761 : of course with my daughter who is the bride! she picked this dress

[08:16] Lucy Hunt : wonderful! please pass my advance congratulations to her

[08:16] V1436659664635761 : oh thank youuu

[08:16] Lucy Hunt : have a nice day Mrs. ?

[08:17] Lucy Hunt : or Mr. ?

[08:17] V1436659664635761 : MRS, my name is Sandra

[08:17] Lucy Hunt : great.. have a nice day Mrs. Sandra

[08:17] V1436659664635761 : you as well!

[08:18] Lucy Hunt :

[08:20] Visitor ‘liked’ this conversation

Conversation started on Tuesday, September 4 2018, 18:42

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[18:42] V1441372341404448 : Hi I just received my PRODUCT flask and I have a couple of questions…

[18:43] Ron has joined the conversation.

[18:45] V1441372341404448 : Morning Ron. First off I just want to say I’m really happy with it. Great little product!

[18:45] Ron : Hi, That’s great to hear. We are glad that you liked  our product.

[18:46] V1441372341404448 : When I opened my flask, taking the compartments apart a gasket had broken and fell out. Just making sure should there be a gasket

on the bottom thread of the flask compartment?

[18:47] Ron : For bottom thread of the flask we use gasket to make sure it is water proof and the last compartment is fixed properly.

[18:48] V1441372341404448 : Ah ok. I’ll put the spare there then. Just wasn’t sure where the broken gasket came from.

[18:49] V1441372341404448 : Is there a reason why the flask doesn’t have a sealed bottom? Rather it just has the other section that screws in. The bottom of the flask has a very small thread where as the lid of the flask has a very long thread.

[18:50] Ron : The flask doesn’t come with a sealed bottom because if the bottom is sealed we cannot join it with another flask. These flasks are customizable.

[18:51] V1441372341404448 : A thread couldn’t be added to a sealed bottom? I was just concerned about having to be extra careful not to accidentally open the bottom when it has liquid in it.

[18:52] Ron : I do understand your concern, but rest assured.

[18:52] V1441372341404448 : thats ok though, will just have to be careful with it. I was curious to hear your thoughts about it.

[18:52] Ron : As of now no cases are recorded with that issue.

[18:52] V1441372341404448 : ah good!

[18:53] V1441372341404448 : also, has the colour changed at all? I thought on kickstarter the green was listed as matte green, and was an olive green as seen in the pics. My one is slightly metallic and more of a darker green

[18:54] V1441372341404448 : still a lovely colour just not quite what I was expecting.

[18:54] Ron : Colors may vary depending up on the screen lighting and viewing angle.

[18:54] Ron : I hope you can understand.

[18:55] V1441372341404448 : of course, that is fine. I like my flask a lot! Just curious.

[18:55] Ron : Another satisfied customer. Today is my day.

[18:55] V1441372341404448 : haha it is a great product

[18:56] V1441372341404448 : I wondered with the compass too, is there a way it should be affixed? As it slides out easily, which is good for access but slips out when using the light at the other end.

[18:56] V1441372341404448 : i wouldn’t want it slipping out and getting lost

[18:57] Ron : If you want it to affix that I would recommend you use double sided tape and after usage you can simply remove that.

[18:58] V1441372341404448 : ok, I wondered if it was meant to come with a fixture of some sort that I didn’t get. I’ll have to make a little something to hold it in.

[18:59] V1441372341404448 : One last thing, more of a comment than a question. My flashlight actually has three settings: bright, dim, sos. Rather than the listed dual mode.

[19:00] Ron : Those settings really help you in any dark places if you have lost.

[19:00] Ron : SOS mainly.

[19:01] V1441372341404448 : yeah, I don’t mind. Just surprised that I got something a little different. Really not a problem at all

[19:01] V1441372341404448 : ok, I think I’ve had my say. Thanks for answering my questions Ron. I hope WEBSITE keep up the good work

[19:02] Ron : You are welcome.

[19:02] Ron : Sure we will maintain that good work.

[19:02] V1441372341404448 : thanks!

[19:02] Ron : Thank you for choosing WEBSITE. Have a great day

[19:03] V1441372341404448 : you too

[19:03] Visitor has ended the chat.

[19:04] Visitor ‘liked’ this conversation

Conversation started on Monday, September 10 2018, 00:38

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[00:39] Support (System Message) : Hey! Do you have any questions?  I can help you answer them

[00:40] V1441825736451171 : hello

[00:40] Ariana has joined the conversation.

[00:40] Ariana : Hi, How can I help you?

[00:40] V1441825736451171 : ok

[00:40] V1441825736451171 : thats nice

[00:41] V1441825736451171 : is this the official weta workshop store?

[00:41] Ariana : This is the official WEBSITE workshop store.

[00:43] V1441825736451171 : doesn’t WEBSITE work for weta?

[00:44] Ariana : Weta and WEBSITEURL both collaborated and worked on the “Lord of the Rings” rings

[00:45] Ariana : However, you can find the WEBSITE history over here.

[00:45] Ariana : Please have a look.

[00:46] V1441825736451171 : k

[00:46] V1441825736451171 : https://www.website.com/the-one-ring-gold-plated-tungsten-carbide/

[00:46] V1441825736451171 : look this

[00:46] V1441825736451171 : its weta shop

[00:47] V1441825736451171 : and on the pictures u can see

[00:47] V1441825736451171 : WEBSITE

[00:48] Ariana : WEBSITEURL will make only Jewellery.

[00:48] V1441825736451171 : ah

[00:48] V1441825736451171 : is it WEBSITEURLs jewellery u can buy in weta?

[00:49] Ariana : Yes.

[00:49] Ariana : You can purchase it from weta shop as well.

[00:49] V1441825736451171 : ok

[00:50] V1441825736451171 : just a question

[00:50] V1441825736451171 : i want the 1:1 ring

[00:50] V1441825736451171 : price doesn’T matter

[00:50] V1441825736451171 : can u send me the link

[00:50] V1441825736451171 : of the original ring

[00:51] V1441825736451171 : the best avalable in the whole unverse

[00:52] Ariana : Are you looking for Original movie ring or the Replica?

[00:52] V1441825736451171 : whats the difference?

[00:53] V1441825736451171 : just want to get the 100% ring sauron whore

[00:53] V1441825736451171 :

[00:54] Ariana : Original movie ring comes with the exact shape of the original movie ring. The Replica can be made with the custom engraving.

[00:55] V1441825736451171 : and what size is that

[00:55] V1441825736451171 : mm?

[00:55] V1441825736451171 : i am swizeland

[00:57] Ariana : Size is based on the ring wearer.

[00:57] V1441825736451171 : what size the original movie ring has?

[00:57] V1441825736451171 : i got like 10US

[00:58] Ariana : For the original movie ring WEBSITEURL company has made more than 6-10 rings based on the wearer.

[00:58] Ariana : Would you like to have a custom engraving on the ring?

[00:59] V1441825736451171 : hmm

[01:01] Ariana : You might like to look at this one,

[01:01] Ariana : http://www.WEBSITEURL.com/collections/movie-rings/products/movie-ring-in-red-gold

[01:01] Visitor navigated to http://www.WEBSITEURL.com/collections/movie-rings/products/movie-ring-in-red-gold

[01:01] V1441825736451171 : nno

[01:01] V1441825736451171 : no

[01:01] V1441825736451171 : i want

[01:01] V1441825736451171 : THE original ring

[01:01] V1441825736451171 : that sauron whore

[01:04] Ariana : Here it is the limited edition. http://www.WEBSITEURL.com/products/sauron-collectors-ring

[01:05] V1441825736451171 : is the original ring also avalable in 100% solid gold?

[01:06] Ariana : Yes, the ring is available in 22ct gold.

[01:09] V1441825736451171 : its a ring

[01:09] V1441825736451171 : picture

[01:09] V1441825736451171 : i want a ring with looks exact like this 100% solid gold

[01:09] V1441825736451171 : then i am fine

[01:12] Ariana : Please provide me your contact details and we will get back to you.

[01:13] V1441825736451171 : another question

[01:14] Ariana : Once we confirm with the ware house people, we will get back to you.

[01:14] V1441825736451171 : is it also possible to buy without the WEBSITEURL R  inscriptions inside the ring

[01:14] V1441825736451171 : the logo

[01:14] V1441825736451171 : on the inside u know

[01:16] Ariana : It is not possible to remove the logo.

[01:16] V1441825736451171 : not remove

[01:16] V1441825736451171 : don’t even create

[01:18] Ariana : I will mention that as well in the query.

[01:19] V1441825736451171 : okok

[01:19] V1441825736451171 : i gave me enough

[01:19] V1441825736451171 : information

[01:19] V1441825736451171 : you don’t need to do anything

[01:19] V1441825736451171 : let me think about it for a couple of days

[01:19] V1441825736451171 : when i am sure to buy i will contact again

[01:20] Ariana : Sure, we will look forward to do business with you.

[01:20] V1441825736451171 : last question

[01:20] V1441825736451171 : how long does it take

[01:20] V1441825736451171 : get the ring to swizeland?

[01:21] Ariana : Based on the shipping you choose and it will take minimum of 2 weeks to get shipped from our warehouse.

[01:21] V1441825736451171 : ok

[01:21] V1441825736451171 : thats ok

[01:21] V1441825736451171 : thank you for this conversation

[01:22] V1441825736451171 : u where very friendly and

[01:22] V1441825736451171 : really good support

[01:22] Ariana : Thank you for taking your time to visit WEBSITEURL.com Have a great day.

[01:22] Ariana : Bye

[01:22] V1441825736451171 : bb

[01:22] V1441825736451171 :

[01:23] Visitor ‘liked’ this conversation

[01:23] Visitor has ended the chat.

Conversation started on Tuesday, October 2 2018, 22:27

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[22:28] Ron (System Message) : Hey! If you have any questions at all, please feel free to ask and I will help you out as best I can

[22:48] V1441213025650217 : looking for some dope glasses for <100

[22:50] Ron has joined the conversation.

[22:50] Ron : Hi

Ron : Sure, I will do my best to help you find the glasses.

[22:53] Ron : Please click on this link to find the collection.

[22:53] Ron : http://WEBSITEURL.com/collections/WEBSITEURL-belmont

[22:53] Visitor navigated to http://WEBSITEURL.com/collections/WEBSITEURL-belmont

[22:53] V1441213025650217 : I’m looking for sungalsses excuse me

[22:53] V1441213025650217 : but sunglasses <100 dollars

[22:55] Ron : http://WEBSITEURL.com/collections/caps/products/WEBSITEURL-caps-cannabis-etch-shades?variant=2339306052

[22:55] Visitor navigated to http://WEBSITEURL.com/collections/caps/products/WEBSITEURL-caps-cannabis-etch-shades?variant=2339306052

[22:55] V1441213025650217 : I like the shape not a fan of the leaves all over the frames though

[22:56] Ron : Okay.

[22:56] Ron : Would like to have a look at matte frames?

[22:56] V1441213025650217 : yeah sure

[22:56] Ron : Here it is:  http://WEBSITEURL.com/collections/caps/products/WEBSITEURL-caps-matte-blackout-shades?variant=925765477

[22:56] Visitor navigated to http://WEBSITEURL.com/collections/caps/products/WEBSITEURL-caps-matte-blackout-shades?variant=925765477

[22:57] Ron : Do you like Multi colored frames?

[22:57] V1441213025650217 : yeah I’m more of a brown frame guy or multicolored

[22:57] Ron : Check this out. http://WEBSITEURL.com/collections/caps/products/WEBSITEURL-caps-infrared?variant=3382435589

[22:58] Visitor navigated to http://WEBSITEURL.com/collections/caps/products/WEBSITEURL-caps-infrared?variant=3382435589

[22:58] V1441213025650217 : not a fan of the red Ron. I’m more of a classic guy

[22:58] V1441213025650217 : http://WEBSITEURL.com/collections/crowns/products/WEBSITEURL-crowns-tortoise-shades

[22:58] V1441213025650217 : I like these

[23:00] Ron : Sure. These have a decent classic look.

[23:01] Ron : How about this one: http://WEBSITEURL.com/collections/highs-2/products/WEBSITEURL-highs-2-tortoise-shades

[23:02] Visitor navigated to http://WEBSITEURL.com/collections/highs-2/products/WEBSITEURL-highs-2-tortoise-shades

[23:02] V1441213025650217 : I like a bigger frame. Sorry I’m such a pain in the ass just my first time on the site.

[23:03] Ron : Not a problem.

[23:03] Ron : We are glad to assist you.

[23:08] V1441213025650217 : where do the items ship from

[23:08] Ron : Our products are handmade and assembled in Hong Kong.

[23:09] V1441213025650217 : so how long does shipping to the US take?

[23:09] Ron : The shipping costs and time are calculated at the checkout page, Please have a look.

[23:10] V1441213025650217 : great, thank you

[23:10] V1441213025650217 : will do

[23:12] Ron : is there anything else I can help you with?

[23:14] V1441213025650217 : nope. thank you.

[23:15] Ron : I’ll be around, so ping me if you’d like to discuss more of our products