With Live Chat Ninjas, we’re going to help you free up more of your time to focus on the parts of your business you actually enjoy working on, make sure your customers are properly supported -- on autopilot -- without confusing you with over-technical software, or eating up all your profit margins in the process.
Live Chat Ninjas is the solution Shopify website owners need in their lives.
When you subscribe to Live Chat Ninjas, we’ll assign 3 agents and a dedicated account manager for a time period of up to 2 weeks. You’ll get 1 agent for each different time zone, so your customers can receive live support 24 hours per day, 6 days per week.
Then, when a customer lands on your site and has questions, our agents will jump into action like the Ninjas they are. We train them to handle every aspect of your customer service, so you can step back and work on the parts of your business you actually enjoy working on.
When the week ends, we’ll send you a detailed report on the performance of your new customer support team so you can see how many leads were handled, the satisfaction rating of your team, and supply us with feedback we can use to improve.
Our Live Chat Ninjas evolve with your business, and our only goals are to help you free up more time, make more money, and keep your customers happy.
We’ve heard feedback from countless different eCommerce business owners, and they all had the same complaints -- complaints that we have solved one, by one.
They all said the same thing:
They are too busy to handle customer support, and don’t have enough time to focus on growing their business in the ways that make a difference.
Requires Tech Knowledge
They are confused with the current live chat support options that require a Master’s degree in computer engineering to properly implement into their store.
Afraid Of Losing Customers
They are worried about losing customers because they don’t currently have a live chat system in place, and no way to handle customer support requests.
Not Enough Time To Train Their Own Team
They don’t have the time (or patience) to train their own customer support team, and know how important having a customer support team in place really is.
Hate Doing Customer Support
They are growing more annoyed when it comes to dealing with their customers, and are tired of answering the same questions over, and over again.
They have grown bored with their business because they spend so much time dealing with customers, and not enough time on the fun stuff -- the reason they started their business.
Alternatives Are Too Expensive
They are tired of wasting money on overpriced customer support solutions and want something that doesn’t eat into their monthly profits.
We’ve heard the complaints, and built Live Chat Ninjas to address every single one of them.
We train your team and put them in place using minimal technology so you can focus on the parts of your business you enjoy, and do it with less time and money than our leading competitors require.
When you’re building an eCommerce based business, we understand exactly how hard you work and do everything that you can to drive traffic to your store.
When it comes to customers purchasing from a web-based store, one of the biggest issues we hear them having is going through an impersonal process, and not having that human connection with the business owner.
They pick their products, pay for the items in their shopping cart, and receive them at their front door without ever speaking with a human being.
Why not make the experience more personal for them and show them how much you care about them being your customer?
People love shopping with brands that love them back.
With Live Chat Ninjas, you’ll never miss an opportunity to push the human aspect into your business and set yourselves apart from your competition. When bland, automated messages just won’t cut it, you use Live Chat Ninjas.
Here are just a few of the features we offer with every account:
24/6 Live Customer Support
We have teams of people already in place, waiting to be custom trained to handle your specific business and customer inquiries. They offer 24 hour support, 6 days per week -- because everybody deserves a day off.
When you create a Live Chat Ninjas account, we’ll assign 3 dedicated support staff to handle all of your customer questions, and operate around the clock. Each person works an 8 hour shift so your customers can receive support 24 hours a day.
Completely Hands Off Solution
Once your team has been trained and understands exactly what you’re looking for, knows your product inventory, and can answer every question that your customers have, you can sit back and let them handle the customer support side of your business for you. 100% hands-free.
You don’t have to worry about finding the right people, protecting your business, and making sure your team is doing what they’re supposed to. We handle all of that for you!
Detailed Weekly Reporting
You’ll never be left in the dark when it comes to figuring out how your customer support team is performing, how many leads they’ve generated, and how many sales they’ve made.
With Live Chat Ninjas, we’ll give you detailed reporting and statistics so you can keep your finger on the pulse of your business.
It’s never been easier to manage your incoming leads!
Simple Signup Process
Taking care of your customers is simple with Live Chat Ninjas.
We offer a simple signup process, and do not require you to install expensive, bulky, or hard-to-understand software and scripts.
Your live customer support team will get started working on your business within minutes after creating your account.
One of the biggest causes of lost sales for Shopify store owners is not being able to answer their customer’s questions as soon as they come in.
Live Chat Ninjas fixes that problem completely, and will increase your sales.
Stop letting opportunities pass you by, and start making more sales now -- on autopilot.
Professionally Trained Staff
The brand and image you’ve built for your business is critical to your success. That’s why we take the time to professionally train each of our customer representatives to help you put your best foot forward.
Your success determines our success, and we take pride in treating your customers the way they deserve to be treated -- the exact same way you would treat them if you were manning the customer support lines yourself.
Dedicated Account Managers
If you have questions or need help with your account, you’re not going to be sent to a random representative that has to dissect notes that have been made about your account from 10 other random representatives.
We give you a dedicated account manager to build a relationship with so they fully understand your business, know changes that you’ve made to your account, and can pick up where you left off, every time you contact them -- if you need to contact them, that is.
Minimal Time Requirements
The last thing you want to do is implement a solution into your business that requires you to devote even more time to it than you already do.
By working with Live Chat Ninjas and letting our representatives handle your customer support, you’re going to get back more of your time to focus on what you love to do.
Long gone are the days of being overworked and stuck doing tasks that you’d rather not do but know are still essential to the success of your business.
Live Chat has been by far the best way for us to increase the amount of leads on our website.
Live Chat has been by far the best way for us to increase the amount of lead generation on our website. The only problem was trying to find a capable enough team to manage it. We could do it ourselves, but many of our team members had other responsibilities. Alternatively, we could have hired someone local or even a virtual assistant, but being a small business – we wouldn’t be getting enough conversations per eight hour shift to fill up their time.
This is where Live Chat Ninjas came in and changed the game. Their pricing is reasonable and their service is outstanding. After a month of training on the go, almost 95% of questions are answered perfectly. The great thing is that they are constantly open to critique and we are always changing their responses to fit our customers needs.
Bottom line is that our business has grown, thanks to Live Chat Ninjas!
Live Chat Ninjas has been instrumental in helping to acquire new customers and providing a live chat service that our website would probably not have otherwise. We’ve used other live chat services in the past, but LCN is by far the best.
Their chat agents actually take the time to learn about our business and services to provide our visitors accurate and helpful information. Bottom line is that our business has grown, thanks to Live Chat Ninjas!
They work really well with high traffic Shopify stores like mine.
These guys are passionate and quick to learn of any changes in my company. I can say they’re dedicated and all I needed is that.
PS: They work really well with high traffic Shopify stores like mine.
Only $79. One-Time Fee
Every Shopify store is unique and requires a unique approach. We want to take the guesswork out of pricing and level the playing field. Our Ninjas will engage your visitors for up to 2 weeks before we give you a personalized quote.
Step 1: Onboarding
We will ask you basic questions about your business, products and most common customer questions.
Step 2: Evaluation
Our Ninjas will start engaging your visitors, answer their questions and convert them to leads.
Step 3: Analysis & Quote
We will analyse the results and send you a personalized quote.
Still on the fence? Send us an e-mail to firstname.lastname@example.org
The Live Chat Ninjas are your dedicated customer support staff that you don’t have to train, and still offer your customers the 24 hour per day, 6 day per week assistance you know they deserve.
The time has come to let the Ninjas help you grow your business, and get detailed reporting, a dedicated account manager, and a simple-to-implement solution that helps you generate more sales on autopilot.
Remember, the Ninjas have your back. Your success is our success.