Startup Customer Support, Done.

When you go global your customers are virtually awake 24 hours a day, and we believe that your customer support should be too.

That's why we offer a 24 hours a day, 6 days a week coverage to match up with your customers' growing needs.

Customer service is something you have to offer your customers from Day 1 of your business, it maybe via email, live chat or phone.

If you already have a process in place but you know it's not efficient, we can help you with a free concierge migration.

Your account manager will setup a call with you/your existing customer support team, learn your existing processes and workflows, create new ones that can improve the service quality, train our agents and get them up and running.

Completely free. All you have to do is to give feedback on the training material we'll create for you and that is it.

​We know you're constantly working on growing your business. A planned or un-planned event can trigger an overage in incoming support tickets, event ranging from product launches, media mentions, holiday spikes to product outages, delivery issues, bugs or a negative media coverage.

Whatever happens, we've got you covered. Our trained teams can handle 3x the normal volume at no extra cost.

Beat your competition and awe your customers with an industry-leading less than 2 hour response time for every support ticket you receive.

Unlike other outsourced customer service providers who require minimum volumes, we're startup-friendly. 

We don't need you to match our requirements, instead we match your current volume at an unbeatable price.

Our end-to-end management solution includes:

1. Hiring & Training Agents - We hire and train agents on your behalf. To make sure we cover 24 hours, we'll assign 3 primary agents to your account + 1 agent to fill the place of any primary agent who takes a leave.

After we on-board you, your account manager (our team leader) will get on a call with you to learn your existing process, create workflows and a training manual. He/she then trains their team with different mock scenarios to make sure the team is up to the mark.

3. Quality Control - Once our agents takes over your customer support, our quality control team closely monitors each and every response our agents send out. Ensuring quality with every ticket.

4. Data & Reports - We work directly with the current email support software you're using, so your data is protected. Plus, with our weekly and monthly reports, you can be on top of your customer CSATs and other metrics that determine our service quality.