What Makes Us Stand Out?
We’re unlike any other agency. Our focus is on delivering organic interactions.
We are professionals who engage visitors without pestering them.
We know how hard it is to maintain good traffic. You search, learn and apply countless growth hacking techniques, in addition to a series of marketing strategies. You do everything you can to drive prospective customers to your Shopify store.
Why not show them just how much you care by helping them find the right product(s) to maximize their experience with you? Throw in humor when you can; make them smile, and ensure their conversation with you is memorable. Make sure to answer their queries as soon as possible when they’re on your website. Again, let them know how much you care!
Everyone loves to work with brands that love them back. Unlike most other agencies, we will never mess with your visitors or miss an opportunity to help them out. Why bother responding to them at all if you’re addressing their queries with automated messages?
You love getting more leads. And we never constrain them.
Some agencies charge clients for extra leads, but in our opinion, that is a questionable marketing technique. What’s the point of hiring us to serve your customers around the clock if we’re simply going to charge you for extra leads? The only way to ensure customer loyalty is to remain transparent and genuine, and that’s exactly what we believe in.
We will instantly send any number of leads right to your inbox, and we’ll update you consistently. Work with us, and you’ll never ignore your customers or miss a lead again!
Interact directly with your chat agents. Train them, offer feedback and enjoy meticulous service.
We need to understand your products before we can talk to your customers. In our experience, having your FAQs and copy-pasting them in chats with your visitors is less than ideal. We’ll talk to you and understand exactly what you’re selling for a more personalized customer service experience.
Let our agents understand how your business really works, including any general customer questions. You can even update them directly with the latest changes in your business, and make sure they understand your every move. And did we mention that you’ll get three agents for three different timezones?
Customer behavior, expectations & suggestions for growth.
Whether you’re an ecommerce business or an SaaS, knowing what users want is tough. It’s important, though, because clients expect a solid, effective system.
While we engage your potential customers, we’ll learn exactly what they want. In addition, we’ll address the feedback and criticism we receive, which will help you improve your service. Analyzing the behavior of your customers will send your growth through the roof.
How it Works?
Introducing your Agents
After you Sign-up, we’ll introduce you to your agents, 3 for the 3 time-zones. You can talk with them directly via skype and train them to understand your products and business.
Agents start Chatting
Once you sign up, our agents will start chatting with your customers/visitors. With the knowledge they’ve acquired from the training program, they will talk with your visitors in a simultaneously casual and polite way.
Weekly Reports & Feedback
Every Monday, you will receive a detailed performance report from the previous week, including the number of leads, chats, satisfaction rating and more. Any feedback will help our agents make further improvements to your system.
What our customers are saying
We’re using a fantastic #livechat service to assist our customers, increasing satisfaction by 10-25%. Give them a try!
Hari ViswanathanBusiness Growth Manager @ Semantics3.com
Integrating Live Chat Ninjas have proven invaluable in supporting our customers to find the products they want and answering their queries.
Our email Inquires have significantly dropped as our customers get instant answers via live chat. They’re continually improving their service level as they proactively implement the feedback we provide.
Bavan PalasanthiranFounder @ Fonesalesman
Live Chat has been by far the best way for us to increase the amount of lead generation on our website. The only problem was trying to find a capable enough team to manage it. We could do it ourselves, but many of our team members had other responsibilities. Alternatively, we could have hired someone local or even a virtual assistant, but being a small business – we wouldn’t be getting enough conversations per eight hour shift to fill up their time.
This is where Live Chat Ninjas came in and changed the game. Their pricing is reasonable and their service is outstanding. After a month of training on the go, almost 95% of questions are answered perfectly. The great thing is that they are constantly open to critique and we are always changing their responses to fit our customers needs.
Brandon WongFounder @ PhotoBoothSupplyCo
These guys are passionate and quick to learn of any changes in my company. I can say they’re dedicated and all I needed is that.
PS: They work really well with high traffic Shopify stores like mine.
Mike MetcalfFounder @ 9Five.com
Live Chat Ninjas has been instrumental in helping to acquire new customers and providing a live chat service that our website would probably not have otherwise. We’ve used other live chat services in the past, but LCN is by far the best.
Their chat agents actually take the time to learn about our business and services to provide our visitors accurate and helpful information. Bottom line is that our business has grown, thanks to Live Chat Ninjas!
Matt GronbeckFounder @ CMSSocial.com
These guys helped me with the 2 most needed aspects of any eCommerce business, fastest response time and leads generation from our visitors. You really need to give a try! they’re the best.
Tanya MarwahFounder @ MarlasFashions.com